Terms and conditions

General terms and conditions of sale

GTCS for individuals

GTCS for professionals 

General conditions of sale to CONSUMERS

LA BOUTIQUE DU BOIS S.A.S on the website http://www.laboutiquedubois.com  

Company La Boutique du Bois S.A.S with 10,000 euros of capital, RCS Lyon B
511 188 690
Registration number in the national register of marketers: 0151063-0003
Headquarters: Technoparc. 1, allée du Moulin Berger. 69 130 Ecully  

Article I. Scope and acceptance of the general conditions of sale  

Any order placed with LA BOUTIQUE DU BOIS SAS by a consumer via the website http://www.laboutiquedubois.com (hereinafter referred to as "the website") is subject exclusively to these general conditions of sale (hereinafter referred to as "the  CGV").

By "order placed via the website", means any order placed online on the Site.

By "consumer" will be retained the definition in force according to the Consumer Code and French case law. Any natural person not meeting this definition may in no case claim the application of these general conditions of sale, his order being subject to the general conditions of sale to professionals available on the Site.

By simply placing an order on the Site, the consumer (hereinafter referred to as "the Customer") declares and acknowledges having full knowledge of these general conditions and accepts all of the clauses and conditions, to the exclusion of all others, whatever the terms and whatever the document on which they appear.

The products whose sale is governed by these general conditions are those offered on the Site and only these (hereinafter referred to as "the Product or Products").

The company LA BOUTIQUE DU BOIS. S.A.S reserves the right to modify these conditions at any time.

The applicable conditions are those in force on the Site on the date the order is placed.

The data recorded in the Seller's computer system constitutes proof of all the transactions concluded with the Customer.

In accordance with the provisions of articles 1125 and 1127-1 of the Civil Code, these GTCS may be kept by computer recording and / or be reproduced by the Customer for printing.

Article II. Product features

The Site contains technical data sheets on each Product presenting in particular its essential characteristics.

The Customer can freely consult the description of the Products and fill his basket on the Site.

It is the Customer's responsibility to take notice of this information before placing an order.

However, the photographs and graphics are indicative and have no contractual value.

In any case, the minimal variations, the difference in perception of shapes and colors between the Products and the photographs or graphics presented on the Site do not constitute a non-conformity of the delivered Product.

The accessories shown or used for the illustration photos (shelf mounting brackets, table or desk legs, other accessories, etc.) are not sold with the Products but may sometimes be sold separately.  

Article III. Product range and limitation  

The company LA BOUTIQUE DU BOIS. S.A.S can freely modify the assortment of Products on the understanding that the assortment of Products is definitively validated at the time of placing the order.

It can also refuse the production of certain Products if it considers that their manufacture may present a danger for the operator responsible for producing them (example : rounded edges on a piece of wood that is too small). In this case, the Customer will be notified by phone and / or email. He will be refund for parts not made and the rest of his order if he decides to cancel it entirely.

Any samples sent are not contractual but simply indicative of the quality and specificities of the Products. They can in no case be retained in support of a Product non-conformity.

Products indicated as "in stock" are effectively kept in stock and available.

It is understood that a Product may be sold between the time the Product is placed in the basket and the effective validation of the order by the Customer.

In this case, if the Product is no longer available, the Customer is immediately informed and will not be able to place an order.  

Article IV. Orders  

1- Ability to contract

The purchase of a Product located on the site of the company La Boutique du Bois.com SAS not being an act of management of daily life, the customer declares on the honor to have the capacity to contract in accordance with the law and in particular articles 488 and 1145 of the Civil Code, not to be a minor and not to be the subject of a measure of protection, in particular of guardianship.  

2- Ordering online

The fact that the Customer ticks the box "I have read the general conditions of sale and I accept them" before confirming his order automatically entails the express acceptance by the latter and without restriction or reservation of these general conditions of sale.

The Customer acknowledges by this act having read and understood these general conditions and accept them.

3- Validity of the order  

To be valid, the order must include all the required information, including the Customer's email address, and be accompanied by full payment of the price.

The order must contain all the information required on the order form, and in particular:

• complete identification of the customer (either using his Client number, or by mentioning all the information requested for online registration);

• precise identification of the Products selected with the references indicated on the Site, references including dimension options, etc .; ; in the case of Products with options, these precise references appear when the right options are selected;

• quantities requested;

• information required for delivery: precise delivery address, any restrictions on accessibility of the place of delivery, etc;

• chosen delivery method;

• chosen payment method. The company LA BOUTIQUE DU BOIS. S.A.S is entitled not to follow up an order, in particular:

• in the event of information from the banking organization in charge of managing the payment of the order indicating the impossibility of implementing the payment method chosen for the payment of the order;

• or in the event of orders exceeding, by their content or frequency, the needs of an individual and more generally in the event of abnormal or bad faith requests;

• in the event of orders that do not comply with these T & Cs, or for any other legitimate reason and, in particular, when there is a dispute with the Customer relating to payment for a previous order.  

4- Date of the order  

The order is considered to have been placed on the date of validation of the order by the Customer in the event of payment by online bank card or on the date of receipt of the check or transfer in the event of payment by check or transfer.  

The deadlines indicated on the Site only run from the order date thus defined.

It is also specified that the availability of a Product may change between the date of final validation of an order (receipt of the order confirmation from the Seller) and the date of the online order, in particular in the event of deferred payment depending in particular the time limit within which the bank check or transfer will be received for the payment of the prize.

In the event of unavailability of the Product, the Customer then has the option:

- Or to be delivered of a Product of equivalent quality and price.
- Or to be refund for the price of the Product ordered within 14 days of its request.

In the event of an order by bank check, it must be sent to LA BOUTIQUE DU BOIS S.A.S within 3 weeks.

Without receipt of payment within this period, the order will be automatically canceled.

Article V. Order confirmation  

Orders only become final after confirmation by LA BOUTIQUE DU BOIS. S.A.S as set out below:

1- Conclusion of the contract

The sale is considered final:

- after sending the Customer confirmation of the acceptance of the order by LA BOUTIQUE DU BOIS S.A.S electronically and after receipt by LA BOUTIQUE DU BOIS S.A.S of the full price.

- Collection is made when the central bank card network has given its agreement to payment in the case of payment by card and within a maximum period of 3 weeks after validation of the order in the case of payment by bank check.

In the event of non-receipt of the full price of the Product, the order will be automatically canceled.

Order confirmations are sent by email to the address indicated by the customer in his order.

The confirmation email includes a summary of the order placed by the Customer, including the identification of the Products ordered, their price, their delivery methods and dates.

The Customer is advised to keep this order confirmation email.

The Customer must immediately notify LA BOUTIQUE DU BOIS.COM on this occasion of any errors and / or omissions contained in this order confirmation.

All the consequences of indicating an incorrect or false address are the sole responsibility of the Customer.

2- Price  

The prices of the Products are indicated in euros, all taxes included and excluding shipping costs.

They take into account the VAT rate applicable on the day of the order. Any change in the rate will be reflected in the prices of the Products after the date of entry into force of the new applicable rate.

As the price of raw materials (in particular for wood) is constantly changing, the prices displayed on the Site can be modified at any time. They are subject to variations for reasons of introductory prices, promotions or sales.

The applicable price is that indicated on the Site on the date of registration of the order by the Customer.

All prices are subject to obvious typographical errors.  

3- Shipping costs / delivery costs  

Shipping costs are billed to the Customer, in addition to the price, depending on the weight of the package.

Shipping costs may be offered free of charge on an ad-hoc basis as part of promotional operations by the Company LA BOUTIQUE DU BOIS S.A.S.  

4- Payment terms  

It is reminded that the Customer can pay for his order:

• either online by credit card (credit card, Visa card, Eurocard Mastercard),

• either by bank transfer, • either via Paypal,

• or by bank check made out to "Société LA BOUTIQUE DU BOIS S.A.S".

As part of online payment, LA BOUTIQUE DU BOIS S.A.S implements means to strengthen the security and confidentiality of data transmitted online: the Site uses the Crédit Agricole e-transaction solution.

The data entered by the customer is encrypted to be then processed by Crédit Agricole, the only one able to decrypt them. The encryption is carried out according to the SSL - Secure Socket Layer - protocol, used for Internet purchases all over the world.

In the case of payment by credit card, the Customer's account will be debited upon receipt of the order.

In the case of payment by check, collection is made upon receipt of the bank check. This must reach us within three weeks of placing the order. Beyond three weeks, the order will be automatically canceled.  

In the event that the bank refuses a debit card or refusal to cash a check, it is the Customer's responsibility to contact customer service in order to pay for his order by any means of payment. Failing this, the order may be freely canceled by the Company LA BOUTIQUE DU BOIS S.A.S. The credit card information of Laboutiquedubois.com Customers is not saved by LA BOUTIQUE DU BOIS S.A.S.

Article VI. Deliveries   1- Delivery times  

The Customer will find all the elements detailing our delivery procedures here.

They are calculated from the order date as defined in article 4 above and may vary slightly depending on the current production load. The Customer can check the announced date range in his basket and in the dispatch email for his order. This will help the Customer to better anticipate and organize the reception of his order.

The delivery time for an order mixing Products of several types will be the longest.

For Standard Products:

• up to 8 working days.

For the Products upgraded:

• up to 11 days;

• weekends and public holidays. Orders are delivered on working days (therefore excluding Saturdays, Sundays and public holidays). Allow 2 to 5 more working days for delivery to Corsica.

NB: the times may vary slightly depending on the current production load. The customer can check the announced date range in his basket.

For orders for custom beams placed between July 14 and August 15, delivery times are increased by 20 working days, i.e. a period of 7 to 8 weeks (+ 2 to 5 days for Corsica).

2- Make an appointment  

The carrier will make an appointment with the Customer at least 24 hours before to make the delivery. It is therefore essential that the Customer has correctly filled in your contact details. Appointments are made according to a time slot of half a day, or a day in the Paris region, and some large cities (Lyon, Marseille, Bordeaux). NB: - for deliveries of small packages called "unicolis", packages less than 2 meters developed (length + width + thickness) and less than 30kg, the first passage is done without an appointment. If no one is there to receive the package, a calling card is left in the letterbox to organize the appointment. - orders excluding "unicolis", packages of more than 2 meters developed (length + width + thickness) and more than 30 kg, are delivered on a pallet in order to protect the wood as much as possible.

This pallet is left to the Customer with the contents of his order and is not consigned. Where applicable, and subject to the delivery person's acceptance, this pallet may be left with the carrier on the day the order is delivered.  

3- Place of delivery and appointment  

The place of delivery of the packages must be located in metropolitan France or Monaco, excluding the French overseas departments and territories.

It is recalled that the delivery address (which may be different from the billing address) must be exact and mention all the details necessary for a good delivery: the Customer must, for making an appointment, clearly inform a landline and / or cell phone number which can be easily reached between 9 a.m. and 6 p.m. Appointments are set from Monday to Friday in a half-day time slot (morning or afternoon), or even a day in the Paris region.

For orders with delivery to a ski resort, it will be necessary to check the accessibility of the places according to the topography and the climate (no delivery possible in the event of snow on the access roads).

4- Delivery condition on an island outside Corsica

Transport is provided by LA BOUTIQUE DU BOIS S.A.S to a ferry terminal, the transit from the station to the Customer's delivery address remains at his expense.

The delivery conditions for bulky products (length> 2.30m and weight> 150kg, example 5 glued laminated oak worktops 2.5m x 65cm and 2.6cm thick) are as follows:

• essential presence of the Customer (or his representative), this is valid for all orders regardless of their size,

• street width greater than 4 m,

• U-turn possible for a truck 40 tonnes and 15 m in length,

authorized access for heavy goods vehicles.

If in doubt about the accessibility of the premises, or to know the weight of your order, do not hesitate to contact our customer service on 03 85 25 12 15.

Products longer than 2.30 m cannot be unloaded using a pallet truck. It is therefore necessary to provide sufficient help (friend, neighbor ...) to carry out the unloading by hand (the driver is not supposed to carry out handling even if some of them often do it).  

For any delivery, it is necessary to provide assistance in order to "depalletize" the order and check its contents, the driver not being supposed to carry out this type of handling, even if he does so often.

If delivery could not be made for accessibility reasons, and LA BOUTIQUE DU BOIS.SAS had not been informed of this fact before the order was dispatched, LA BOUTIQUE DU BOIS.SAS would not can not be held responsible.

An error of delivery address, place of delivery, phone number for making an appointment, absence of the Customer at the scheduled appointment, a problem related to the accessibility of the place, or any other difficulty resulting in the need to make a new delivery will be invoiced at the actual costs of the new delivery, the payment of these additional costs conditioning the new delivery.

A special delivery in the event of difficult access to the place of delivery (example: impossibility of delivering an item 2.3m long and over 150kg with a 15-meter truck) will be subject to a specific invoice to the customer's charge.

For orders for custom beams placed between July 14 and August 15, delivery times are increased by 20 working days, i.e. a period of 7 to 8 weeks (+ 2 to 5 days for Corsica).

5- Delivery delays  

If the Products ordered have not been delivered within the agreed period or failing that within the period provided for in Article L.216-1 of the Commercial Code, for any reason other than force majeure, the sale may be canceled. at the written request of the Customer under the conditions provided for in Articles L.216-2, L 216-3 and L 241-4 of the Consumer Code, i.e. by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having instructed LA BOUTIQUE DU BOIS SAS, under the same terms and conditions, to deliver within a reasonable additional time, LA BOUTIQUE DU BOIS SAS has not complied with this time limit.

The Customer will then be refund within (14) fourteen days from the date of termination of the contract (receipt of the second registered letter by LA BOUTIQUE DU BOIS SAS in accordance with the provisions of article L 216-3 of the Consumer Code. 

6- Delivery to the floor

It is not provided as part of a usual delivery but the Customer can request a quote.

To do this, the Customer can contact LA BOUTIQUE DU BOIS S.A.S before placing your order so that they can draw up a quote. The Customer can send an email to: contact@laboutiquedubois.com specifying the detailed content of his future order, his delivery address, floor and any other information that may be useful in establishing the estimate (lift or not and its dimensions, general accessibility of the premises...) as well as his phone number in the event of a request for details.

In the case of a usual delivery, the package will not be taken upstairs (even a few steps or a landing) nor unloaded in a private area. Deliveries are made by one person. If your package is large (over 30kg), it is advisable to provide outside help capable of assisting the Customer (friend, neighbor, etc.).  

Article VII. Bill  

Neither the order form nor the order confirmation serves as an invoice.

Whatever the method of ordering and payment adopted, the Customer can retrieve the original of the invoice directly from his customer account in PDF format after it has been sent.

LA BOUTIQUE DU BOIS S.A.S keeps an electronic copy of each invoice. In the case of delivery to an address other than the billing address, the invoice is sent to the Customer by post or electronic mail.  

Article VIII. Transfer of ownership - Transfer of risk  

LA BOUTIQUE DU BOIS S.A.S remains the owner of the Products delivered until full payment by the Customer (delivery costs included).

Except when the Customer uses a carrier he has chosen himself, independent of LA BOUTIQUE DU BOIS SAS, in which case the transfer of risk is made when the Products ordered by LA BOUTIQUE DU BOIS SAS are handed over to the carrier chosen by the Customer, regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products.

The Products therefore travel at the risk and peril of LA BOUTIQUE DU BOIS S.A.S.

Article IX. Conditioning  

The Products are packaged in such a way as to comply with the transport standards in force, and to ensure optimal protection of the Products during their delivery. The Customer is asked to respect these same standards when returning a Product, whatever it is. Any damage found to a Product on return due to a problem of non-respected packaging quality may result in a partial refund or non-refund of the Product in the event of the impossibility of resale as is or in the event of an aggravation of the product technical problem indicated.

Article X. Right of withdrawal

It is recalled that, in accordance with the provisions of article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for products made to the Customer's measurements (example: panels, staircase steps, worktops or any other product made to dimensions).

When the right of withdrawal is exercised, in accordance with the provisions of Article L. 221-18 of the Consumer Code, the Customer has a period of 14 calendar days following the date of receipt or withdrawal of the Order. , to exercise the right of withdrawal without having to justify reasons or pay penalties. However, the costs of returning the Products are the responsibility of the Customer.

In the event that this period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

The Customer will exercise his right of withdrawal by means of the withdrawal form provided for this purpose and available online on the Site or any other declaration, unambiguous, expressing his desire to withdraw, before the expiry of the period provided below above, in accordance with the provisions of Articles L.221-21 and L.221-22 of the Consumer Code.

The Customer must return the Products without undue delay and at most fourteen (14) days following the communication of the Customer's decision to withdraw, accompanied by a copy of the invoice or, failing that, the Customer's contact details and his phone number order at the following address:  

Name and address for returning a product:
LA BOUTIQUE DU BOIS S.A.S,
Logistic service. 58 route de Mâcon,
71 120 CHAROLLES.   
For products of a large volume, the Customer must contact LA BOUTIQUE DU BOIS SAS in order to organize the return in good conditions.

The Customer is advised to obtain proof of this return.

The right of withdrawal and subsequent reimbursement are only possible insofar as the Product is returned in perfect condition for resale, packaged in its original packaging, or at the very least, in packaging allowing full equivalent protection and not showing no trace of shock, or of use (the Products must not have been damaged), and accompanied by the duly completed withdrawal form, available on the Site and a copy of the invoice or, failing that, the contact details of the Customer and his order number.

Nota Bene :   Once in the production cycle of LA BOUTIQUE DU BOIS S.A.S, an order can no longer be canceled or modified.  

Subject to compliance with the deadlines and conditions mentioned above, LA BOUTIQUE DU BOIS SAS will refund all sums paid by the Customer (including the costs of the initial delivery possibly invoiced by LA BOUTIQUE DU BOIS SAS to the Customer) by using the means of payment used to pay for the order, within fourteen (14) days of the date on which the right of withdrawal was exercised.

Article XI. Complaints  

1- Missing and damaged transport  

Upon delivery, the Customer must check the goods in the presence of the carrier.

In the event of missing or damaged transport, it is up to the Customer, in his capacity as recipient, to make specific reservations on the carrier's receipt and to confirm them to him, in accordance with the provisions of article L 133-3 of the Commercial Code, by registered letter with acknowledgment of receipt within three days of receipt, with a copy to LA BOUTIQUE DU BOIS.SAS

Failing this, the customer will no longer be able to exercise any recourse based on the shortcomings or damage, neither against the carrier, nor against the company LA BOUTIQUE DU BOIS.S.A.S.  

2- Delay due to the carrier  

In the event of a delay in relation to the appointment date announced by the carriers, the Customer must first contact the carrier. In the event of a significant delay, the Customer must contact LA BOUTIQUE DU BOIS.S.A.S to open a dispute or investigation file to search for the package.  

3- Delays independent of LA BOUTIQUE DU BOIS.S.A.S and the carrier  

In the event of a force majeure event having the effect of slowing down or preventing delivery, in particular in the event of a strike by La Poste services, strike by carriers, heavy road traffic or any other event of an exceptional nature slowing down or preventing the delivery of parcel, LA BOUTIQUE DU BOIS SAS will make its best efforts to inform the customer of the state of the shipment of his parcel, but cannot be held responsible for any delays caused.

The case of force majeure is understood as defined by case law and in particular in the event of disruption, flood, fire, total or partial strike (in particular of postal services, means of transport, means of communication), interruption of supplies and supplies of '' energy and transport, general administrative decisions, epidemics, pandemics, or any other cause unrelated to LA BOUTIQUE DU BOIS SAS

In all cases, the Customer may request the resolution of the sale in the event of a definitive impediment to deliver.  

Article XII. Legal guarantee.  

In accordance with the provisions of Articles L. 211-1 et seq. Of the Consumer Code, the Customer is informed that the Products supplied by LA BOUTIQUE DU BOIS SAS benefit as of right and without additional payment, in accordance with legal provisions, from the legal guarantee of conformity, and the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use, under the conditions and according to the methods referred to in the box below and recalled in the appendix to these General Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

Reminder of legal provisions:

When acting on the basis of the legal guarantee of conformity of Articles L.217-4 to 217-13 of the Consumer Code, the Customer:  

- has a period of two years from the delivery of the goods to act;

- can choose between repairing or replacing the item, subject to the cost conditions provided for inArticle L. 217-9 and following of the Consumer Code;  

- is exempt from providing proof of the existence of the lack of conformity of the goods within twenty-four months of delivery of the goods.

The legal guarantee of conformity, with respect to which the seller cannot exempt himself or limit the scope thereof, applies regardless of any commercial guarantee. In the event that the action based on the warranty against hidden defects of the item sold is brought, within two years following the discovery of the hidden defect, by the Customer under the conditions provided for in articles 1641 to 1649 of the Civil Code, that - he may request either the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Code.

For your complete information, the articles of the Civil Code relating to guarantees are appended to these General Conditions of Sale. (Appendix 1)  

In the event of non-compliance of the delivered Product, the Customer can choose between returning the Product and being refunded for the price and related costs or keeping the product and having part of the price returned, subject to the cost conditions provided for. by article L.217-9 of the Consumer Code.  

The Customer may return the good and have the price returned or keep the good and have part of the price returned, in the three cases of Article L 217-10 of the Consumer Code: (i) if the replacement is impossible, (ii) if the requested compliance cannot be implemented within one month of the Customer's complaint and (iii) if compliance cannot be done without major inconvenience for the Customer given the nature of the good and the use it seeks. However, termination of the contract cannot be requested for a minor lack of conformity.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents.  

Subject to compliance with the conditions mentioned above, LA BOUTIQUE DU BOIS SAS will reimburse the costs of delivery and return, using the means of payment used to pay the order, as soon as possible and at the latest within a period of thirty (30) days following the finding by LA BOUTIQUE DU BOIS SAS of the lack of conformity or the hidden defect.

Products modified, integrated or added by the Customer or any other person not authorized by LA BOUTIQUE DU BOIS S.A.S. are excluded from the warranty. The warranty will not apply to apparent defects.

Article XIII. Limitation - Disclaimer  

Exclusion of liability of the company LA BOUTIQUE DU BOIS S.A.S  

The company LA BOUTIQUE DU BOIS S.A.S declines all responsibility for the misuse or misuse of the Products that the Customer has ordered.

The company LA BOUTIQUE DU BOIS SAS is in no way responsible for the consequences resulting from: the storage of products in abnormal conditions or incompatible with their nature, their transformation, their varnishing, non-compliance with the instructions for consecutive assembly and disassembly of the products, loss or breakage of any part, in particular during unpacking and assembly, abnormal wear resulting from poor maintenance, poor protection of the wood or installation imperfect, swelling of the products due to water infiltration, shocks or inappropriate uses, temperatures or humidity levels.

Complaint must be notified before installation or implementation of the Product.Any complaint based on the non-conformity of the Products delivered or an apparent defect must be notified before the installation of the Product (or its implementation: transformation, modification, etc.) by registered letter to the registered office of the Company LA BOUTIQUE DU BOIS SAS.

In order to help a rapid resolution of the complaint, the Customer will provide LA BOUTIQUE DU BOIS S.A.S with any evidence necessary to verify the said non-compliance announced. In particular, he will provide one or more photos allowing LA BOUTIQUE DU BOIS S.A.S to assess the situation (example photo with tape measure, photo with mason's ruler, etc.).

Any non-compliance will be subject to control by LA BOUTIQUE DU BOIS S.A.S.

Otherwise, the Products will be deemed to have been accepted and recognized as compliant. Thus, the defects invoked being known or not being able to be ignored by the Customer, no recourse will be opened against the Company LA BOUTIQUE DU BOIS S.A.S.

In any case, the removal and installation costs are never reimbursed.  

Article XIV. Other Website  

Apart from the site http://www.laboutiquedubois.com, the Internet sites linked directly or indirectly to the site http://www.laboutiquedubois.com are not under the control of the company LA BOUTIQUE DU BOIS S.A.S. Links to third party sites are provided for convenience only and do not imply any warranty as to their content. Consequently, LA BOUTIQUE DU BOIS S.A.S assumes no responsibility for the information published on these sites.  

Article XV. Information technology and freedoms - Personal data  

The company LA BOUTIQUE DU BOIS SAS collects and processes personal data in accordance with the regulations in force on the protection of personal data, applicable in Europe and in France and in particular the provisions of the General Regulations on the Protection of Personal Data of April 27, 2016. (European regulation known as "RGPD").

The company LA BOUTIQUE DU BOIS S.A.S collects personal data as part of the performance of its contractual, legal obligations or its legitimate interest.

When registering the Customer or placing an order, or as part of other specific operations, the Company LA BOUTIQUE DU BOIS SAS offers visitors or customers to receive its newsletter, promotional offers, and / or to register to be informed of the holding of its "sales events".

The visitor or Customer can modify their subscription at any time through their personal account, or through the hypertext link at the bottom of the offers received by email.

The Customer has the rights provided for by the General Regulations on the Protection of Personal Data of April 27, 2016 and in particular a right to limit processing, opposition, access, rectification, deletion and data portability personal information concerning him by writing to the following e-mail address : Company LA BOUTIQUE DU BOIS SAS - Sales department - Technoparc - 1, allée du Moulin Berger - 69130 ECULLY

To find out more, the Customer can consult the confidentiality policy on the website of the Company LA BOUTIQUE DU BOIS S.A.S.

The Customer may also obtain, at his own expense (reproduction cost), a copy of the personal data concerning him, as well as the information to which he is entitled under the aforementioned law.

In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the reply must be sent. A response will then be sent to you within one (1) month of receipt of the request to exercise your rights with regard to the fight against fraud, see the fight against fraud clause above.

Customer data may also be transmitted to third-party companies that contribute to the purposes identified in our privacy policy, such as those responsible for the execution of orders, their delivery, the execution or the verification of payment.

The service providers of LA BOUTIQUE DU BOIS SAS have limited access to your data, as part of the performance of the service entrusted to them, and have a contractual obligation to use them in accordance with the provisions of the regulations applicable to the protection of personal data.

These data are kept for the duration of the commercial relationship, and as long as necessary in order to fulfill the contractual obligations of the Company LA BOUTIQUE DU BOIS SAS, to respect its legal obligations, and to satisfy the purposes described in its policy of confidentiality.  

LA BOUTIQUE DU BOIS S.A.S reserves the right to collect data on the Customer, including through the use of cookies. The Customer is invited to configure his choices on this link.  

Article XVI. Hyperlink  

Anyone with an Internet site wishing to place a simple link on their site directly to the site http://www.laboutiquedubois.com must request authorization from LA BOUTIQUE DU BOIS S.A.S. An authorization given by LA BOUTIQUE DU BOIS S.A.S will in no case constitute an agreement implicit affiliation and will in no case be given definitively. At the request of LA BOUTIQUE DU BOIS S.A.S, this link must be removed. Any hypertext link to the http://www.laboutiquedubois.com site and using techniques such as "framing" or "in-line linking" is strictly prohibited.

Article XVII. Customer reviews - T & Cs.  

We comply with the Verified Reviews T & Cs for customer reviews posted on our site. For more details, we invite you to directly consult the General Conditions of Use of the Verified-Reviews site.  

Article XVIII. Settlement of disputes, and discount  

Since January 1, 2016, you have the possibility to contact the FEVAD e-commerce mediator: FEVAD e-commerce mediator - 60 rue la Boétie, 75008 Paris - www.fevad.com so that he can intervene directly in the event of a dispute (articles L612-1 et seq. and R612-1 et seq. of the Consumer Code) in compliance with the operating rules of mediation, as defined by the Law and the Charter of e-commerce mediation FEVAD.

In the event of a dispute, it will be submitted to the competent Courts under the conditions of common law.  

All our sales are concluded under the general conditions of sale appearing on our site www.laboutiquedubois.com. 


Article XIX. Eco-furniture  

LA BOUTIQUE DU BOIS is registered in the National Register of furnishing elements marketers under the number FR015243. This number guarantees that LA BOUTIQUE DU BOIS, by joining Eco-Meubles, complies with the regulatory obligations incumbent on it in application of article L 541-10-1 10 ° of the Environmental Code.  

Article XX. Documents to consult  

Conditions of use of the Site

Privacy Policy

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Article XXI. Pre-contractual information - Customer acceptance

The Customer acknowledges having had communication, prior to the immediate purchase, to the placing of his order and to the conclusion of the contract, in a clear and understandable manner, of these General Conditions of Sale and of all the information listed in the Article L.221-5 of the Consumer Code :

- the essential characteristics of the Products, taking into account the communication medium used and the Products concerned ;

- the price of the Products and ancillary costs (delivery, for example);

- in the absence of immediate execution of the contract, the date or the deadline at which the Seller undertakes to deliver the Product;

- information relating to the identity of the Seller, his postal, telephone and electronic contact details, and his activities, if it does not appear from the context;

- information relating to legal guarantees and their implementation methods;

- the functionalities of the digital content and, where appropriate, its interoperability; - the possibility of resorting to conventional mediation in the event of a dispute;

- information relating to the right of withdrawal (existence, conditions, deadline, modalities for exercising this right and standard withdrawal form), the cost of returning the Products and other important contractual conditions.  

Update June 7, 2021  

APPENDIX 1: ARTICLES OF THE CONSUMER CODE
RELATING TO THE CONFORMITY GUARANTEE  

Article L 217-4  

The Seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.  

Article L 217-5  

The good conforms to the contract :

1 ° If it is suitable for the use usually expected of a similar good and, if applicable :

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model ;

- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling ;

2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.  

Article L 217-12  

The action resulting from the lack of conformity lapses two years after delivery of the goods.

Article L217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of 'at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.  

APPENDIX 2: ARTICLES OF THE CIVIL CODE RELATING TO THE GUARANTEE OF HIDDEN DEFECTS

Article 1641  

The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it would have given a lower price, if he had known them.  

Article 1648

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity.  

APPENDIX 3: WITHDRAWAL FORM  

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the Site, except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.  

To the attention of :  

Company LA BOUTIQUE DU BOIS S.A.S
Technoparc. 1, allée du Moulin Berger
       69130 ECULLY          
Order from: .......................................... ..  
Order number: ............................................. ..............   
Client name : .............................................. .............................   
Customer's address: .............................................. ..........................      
Signature of the Customer (only if this form is notified on paper): 



General conditions of sale to PROFESSIONALS

LA BOUTIQUE DU BOIS S.A.S on the website http://www.laboutiquedubois.com  

Company La Boutique du Bois S.A.S with capital of 10,000 euros, RCS Lyon B 511 188 690

Registration number in the national register of marketers : 0151063-0003

Headquarters : Technoparc. 1, allée du Moulin Berger. 69 130 Ecully

Article I. Scope and acceptance of the general conditions of sale

Any order placed with LA BOUTIQUE DU BOIS SAS by a professional customer via the website http://www.laboutiquedubois.com (hereinafter referred to as "the Site") is subject to these general conditions (hereinafter referred to as GTC), to the exclusion of all other conditions, in particular those appearing on all documents emanating from the customer, whatever the terms, even if they are signed by an employee of the Company LA BOUTIQUE DU BOIS SAS

The T & Cs constitute the sole basis of the commercial relationship in accordance with Article L.441-1 of the Commercial Code. They may in no case be canceled or discarded, even partially, by contrary conditions of the Customer, except express, prior and written exemption by the Company LA BOUTIQUE DU BOIS SAS The GTC take precedence over all other contrary conditions of the Customer, including when they appear on a document signed subsequently by an employee of LA BOUTIQUE DU BOIS SAS

By "order placed via the Site", means any order placed online on the Site.

By "professional" means any person who does not meet the definition of consumer in force according to French law and case law.

These General Conditions of Sale are systematically communicated to any Customer who requests them, to enable them to place an order with LA BOUTIQUE DU BOIS S.A.S.

By simply placing an order according to one of its two methods, the professional (hereinafter referred to as "the Customer") declares and acknowledges having full knowledge of these general conditions and accepts all of the clauses and conditions.

The Products whose sale is governed by these T & Cs are those offered on the Site and only these (hereinafter referred to as "the Products").  

LA BOUTIQUE DU BOIS S.A.S reserves the right to modify these conditions at any time.

The applicable conditions are those in force on the Site on the date the order is placed.

The validation of any order on the Site automatically entails the acceptance and application of all of these GTC, to the exclusion of all others, whatever the terms and whatever the document on which they figure.  

The data recorded in the Seller's computer system constitutes proof of all the transactions concluded with the Customer.

Article II. Product features  

The site contains technical data sheets on each Product presenting in particular its essential characteristics - as indicated by the suppliers of the company LA BOUTIQUE DU BOIS S.A.S.

It is the Customer's responsibility to take cognizance of this information before placing an order.

The choice and ordering of a Product are the sole responsibility of the Customer.

The Customer can freely consult the description of the Products and fill his basket on the Site.

However, the photographs and graphics are indicative and have no contractual value.

In any case, the minimal variations, the difference in perception of shapes and colors between the Products and the photographs or graphics presented on the Site does not constitute a non-conformity of the delivered product.  

Article III. Product line  

LA BOUTIQUE DU BOIS S.A.S may freely modify the product range.

It can also refuse the production of certain Products if it considers that their manufacture may present a danger for the operator responsible for producing them (example: rounded edges on a piece of wood that is too small). In this case, the Customer will be notified by telephone and / or email. He will be refunded for parts not made and the rest of his order if he decides to cancel it entirely.

Any samples sent are not contractual but simply indicative of the quality and specificities of the products. They can in no case be retained in support of a product non-conformity.

The Products indicated "in stock" are effectively kept in stock and available for sale, except for sale in the meantime.  

Article IV. Orders

1- Ability to contract

The natural person placing an order on the Site certifies on honor that he has the necessary authorizations to validly bind the company.

2- Ordering online

The fact that the Customer ticks the box "I have read the general conditions of sale and I accept them" before confirming his order automatically entails the express acceptance by the latter and without restriction or reservation of these general conditions of sale. The Customer acknowledges by this act having read and understood these general conditions and accept them.

3- Validity of the order  

To be valid, the order must contain all the required information, in particular the Customer's e-mail address, and be accompanied by full payment of the price.

The order must contain all the information required on the order form, and in particular:

• complete identification of the customer (either using his Customer number, or by mentioning all the information requested for online registration);

• precise identification of the products selected with the references indicated on the Site, references including dimension options, etc .;  in the case of products with options, these precise references appear when the right options are selected; • quantities requested;

• information required for delivery: precise delivery address, any restrictions on the accessibility of the place of delivery, etc.

• chosen delivery method;

• chosen payment method.  

The company LA BOUTIQUE DU BOIS SAS is entitled not to follow up an order, in particular in the event of information coming from the banking organization in charge of managing the payment of the order indicating the impossibility of putting in implement the payment method used for the payment of the order, when the order does not comply with these GTC, or for any other legitimate reason and, in particular, when there is a dispute with the Customer relating to the payment of an order earlier.  

4- Date of the order  

The order is considered to have been placed on the date of validation of the order by the Customer in the event of payment by online bank card or on the date of receipt of the check or transfer in the event of payment by check or transfer.

The deadlines indicated on the Site only run from the order date thus defined.

It is also specified that the availability of a product may change between the date of validation of an order by the customer and the date of the order, depending in particular on the time within which the price payment check will be received.  

In the event of an order by check or bank transfer, this must be sent to LA BOUTIQUE DU BOIS S.A.S within 3 weeks. Without receipt of payment within this period, the order will be automatically canceled.

Article V. Order confirmation  

Orders do not become final:

- after sending the Customer confirmation of the acceptance of the order by LA BOUTIQUE DU BOIS S.A.S electronically and after receipt by LA BOUTIQUE DU BOIS S.A.S of the full price.

- The collection is made when the central bank card network has given its agreement to payment in the event of payment by card and within a maximum period of 3 weeks after the validation of the order in the event of payment by check.

In the event of non-receipt of the full price of the Product, the order will be automatically canceled.

Order confirmations are sent by email to the address indicated by the Customer in his order. All the consequences of indicating an incorrect or false address are the sole responsibility of the Customer.

No cancellation or modification of an order is possible after confirmation except with the agreement of the Company LA BOUTIQUE DU BOIS SAS In case of agreement, a minimum compensation of 50% of the value excluding tax of the undelivered goods will be paid by the Customer for manufacturing carried out at its request.

Article VI. Deliveries  

The customer will find all the elements detailing our delivery procedures here.


1- Delivery times (+ 2 to 5 days for Corsica)

For standard products:

• up to 8 working days. For scaled-up products:

• up to 11 working days for rectangular shapes,

• up to 18 working days for non-rectangular shapes,

• up to 20 working days for beams. Orders are not processed administratively on weekends and public holidays. Orders are delivered on working days (therefore excluding Saturdays, Sundays and public holidays).

NB: the times may vary slightly depending on the current production load. The customer can check the announced date range in his basket.

For orders of made-to-measure beams placed between July 14 and August 15, delivery times are increased by 20 working days, i.e. a period of 7 to 8 weeks (+ 2 to 5 days for Corsica).  

2- Make an appointment  

The carrier will make an appointment with the Customer at least 24 hours before to make the delivery. It is therefore essential that the Customer has correctly filled in his contact details. Appointments are made according to a time slot of half a day, or sometimes even a day in the Paris region, and certain large cities (Lyon, Marseille, Bordeaux).

Appointments are set from Monday to Friday.

Upstairs delivery : for upstairs delivery, the Customer can request a quote by sending an email to contact@laboutiquedubois.com or by phone on 03 85 25 12 15.

The Products are sold from the warehouses of the Company LA BOUTIQUE DU BOIS S.A.S. When provided by a carrier designated by LA BOUTIQUE DU BOIS S.A.S, shipment is made, unless expressly waived, postage due at the lowest rates and in all cases under the exclusive responsibility of the Customer. The products travel at risk and Perils of the Customer (even when the port price is advanced by LA BOUTIQUE DU BOIS S.A.S), which is responsible for taking all the insurance it deems necessary and ensuring that the packages arrive in good condition.

The delivery corresponds to the provision to the customer of the Products ordered in the warehouses of the Company LA BOUTIQUE DU BOIS S.A.S; the delivery date corresponds to the date of this provision.  

3- Collecting

If the removal is the responsibility of the Customer, the Company LA BOUTIQUE DU BOIS SAS may, after a formal notice to withdraw the goods, take any necessary measures to store the goods at the Customer's expense or have them delivered at the expense customers.

2- Place of delivery  

If LA BOUTIQUE DU BOIS S.A.S is in charge of organizing transport, the place of delivery of the packages must be located in mainland France or Monaco, excluding the French overseas departments and territories and Corsica.

It is reminded that the delivery address (which may be different from the billing address) must be exact and mention all the details necessary for a good delivery: the customer must, for making an appointment, clearly inform a landline and / or cell phone number that can be easily reached.

It is the customer's responsibility to ensure the conditions of accessibility of the place of delivery (a carrier with a 12-ton truck must be able to access the place of delivery and carry out his maneuver) and to contact the company LA BOUTIQUE DU BOIS SAS before the shipment of its order if the conditions were not met.

The delivery conditions for bulky products (length> 2.30m and weight> 150kg, example 5 glued laminated oak worktops 2.5m x 65cm and 2.6cm thick) are as follows:

• essential presence of the customer (or his representative), this is valid for all orders regardless of their size • street width greater than 4 m,

• U-turn possible for a 15 m long truck,

• authorized access for heavy goods vehicles. If in doubt about the accessibility of the premises, do not hesitate to contact our customer service on 03 85 25 12 15.

Products longer than 2.30 m cannot be unloaded using a pallet truck. It is therefore necessary to provide sufficient assistance to carry out the unloading by hand (the driver is not supposed to carry out any handling).

If delivery could not be made for reasons of accessibility, and the Company LA BOUTIQUE DU BOIS SAS had not been informed of this fact before the order was dispatched, the Company LA BOUTIQUE DU BOIS SAS cannot be held responsible. An error of delivery address, place of delivery, phone number for making an appointment, absence of the customer at the scheduled appointment, a problem related to the accessibility of the place, or any other difficulty resulting in the need to make a new delivery will subject to invoicing at the actual costs of the new delivery, the payment of these additional costs conditioning the new delivery.

A special delivery in the case of difficult access to the place of delivery (example: impossibility of delivering with a truck 15 meters long an article 2.3m long and over 150kg) will be invoiced specific to the customer.

For orders with delivery to a ski resort, it will be necessary to check the accessibility of the places according to the topography and the climate (no delivery possible in the event of snow on the access roads).

For orders of made-to-measure beams placed between July 14 and August 15, delivery times are increased by 20 working days, i.e. a period of 7 to 8 weeks (+ 2 to 5 days for Corsica).

Condition of delivery on an island, outside Corsica : transport is provided by LA BOUTIQUE DU BOIS S.A.S to a ferry terminal, transit from the station to the customer's delivery address remains at its expense.  

Article VII. Price  

The prices of the Products are indicated in euros, all taxes included and excluding shipping costs.

They take into account the VAT rate applicable on the day of the order. Any change in the rate will be reflected in the prices of the products after the date of entry into force of the new applicable rate.

Since the prices of LA BOUTIQUE DU BOIS S.A.S suppliers are constantly changing, the prices displayed on the Site are subject to change at any time. They are also subject to variations for reasons of introductory prices, promotions or sales.

The applicable price indicated on the Site on the date of registration of the order by the Customer.

All prices are subject to obvious typographical errors.

Article VIII. Shipping costs / delivery costs  

Shipping costs are billed to the Customer, in addition to the price, depending on the weight of the package.

Article IX. Payment terms

It is reminded that the customer can pay for his order:

• either online by credit card (credit card, Visa card, Eurocard Mastercard) or Paypal;

• or by bank transfer ;

• or by check made out to "Société LA BOUTIQUE DU BOIS S.A.S".

As part of online payment, LA BOUTIQUE DU BOIS S.A.S implements means to strengthen the security and confidentiality of data transmitted online : the Site uses the Crédit Agricole e-transaction solution.

The data entered by the customer is encrypted to be then processed by Crédit Agricole, the only one able to decrypt them. The encryption is carried out according to the SSL - Secure Socket Layer - protocol, used for Internet purchases all over the world.

In the case of payment by credit card, the Customer's account will not be debited upon receipt of the order.

In the case of payment by bank check, collection is made upon receipt of the bank check. In case of refusal by the bank of a debit card or refusal to cash a check, it is the customer's responsibility to contact customer service in order to pay for his order by any means of payment. Failing this, the order may be freely canceled by the Company LA BOUTIQUE DU BOIS S.A.S.

Laboutiquedubois.com customer credit card information is not saved by Laboutiquedubois.com.

In the absence of full payment of an invoice by its due date, the Client is liable, from the first day of delay, to calculated late payment penalties applied by the European Central Bank to its most recent refinancing operation increased by 10 percentage points. ECB rate increased by 10 percentage points, in addition to the lump sum recovery allowance of € 40 per invoice. In cases where the collection costs incurred would be higher, LA BOUTIQUE DU BOIS.S.A.S. reserves the right to request additional compensation upon presentation of supporting documents. These penalties will be due automatically by the Customer, without formality or prior notice. Any delay in payment may also result, without special formalities or notice :

- the immediate payability of any amount due, including for previous unpaid orders, delivered or in the course of delivery ;

- the suspension of the execution of pending orders ;

- the automatic termination of any order initiated by LA BOUTIQUE DU BOIS S.A.S, with retention of down payments received, if applicable, without prejudice to any damages ;

No discount will be granted for early payment.  

Unless the express, prior and written agreement of LA BOUTIQUE DU BOIS SAS, and provided that the reciprocal debts and debts are certain, liquid and payable, no compensation may be validly effected between possible penalties for delay in delivery or not. -conformity of the Products ordered by the Customer on the one hand, and the sums due, by the latter, to the Company LA BOUTIQUE DU BOIS SAS, in respect of his order, on the other hand.

Article X. Invoice  

Neither the order form nor the order confirmation serves as an invoice. Whatever the method of ordering and payment adopted, the customer can find his invoice directly on his customer account in PDF format once the order has been dispatched. LA BOUTIQUE DU BOIS S.A.S keeps an electronic copy of each invoice. In the case of delivery to an address other than the billing address, the invoice is sent to the customer by post or electronic mail.  

Article XI. Transfer of ownership - transfer of risk  

LA BOUTIQUE DU BOIS S.A.S remains the owner of the Products delivered until full payment by the Customer.

The above provisions do not preclude the transfer to the customer, from the warehouses of the company LA BOUTIQUE DU BOIS SAS, of the risk of loss or deterioration of products subject to retention of title as well as the damage they could cause.

The Products travel at the risk and peril of the customer.  

Article XII. Conditioning  

The Products are packaged in such a way as to comply with the transport standards in force, and to ensure optimal protection of the Products during their delivery.

The Customer is asked to respect these same standards when returning a product, whatever it is. Any damage found to a product on return due to a problem with the level of packaging not respected may result in a partial refund or non-refund of the product in the event of impossibility of resale as is or in the event of an aggravation of the product. technical problem indicated.

Article XIII. Complaints

1- Missing and damaged transport  

Upon delivery, the Customer must check the goods in the presence of the carrier.

In the event of missing or damaged transport, it is up to the Customer, in his capacity as recipient, to make specific reservations on the carrier's receipt and to confirm them to him, in accordance with the provisions of article L 133-3 of the Commercial Code, by registered letter with acknowledgment of receipt within three days of receipt, with a copy to LA BOUTIQUE DU BOIS SAS.

Failing this, the Customer will no longer be able to exercise any recourse based on the shortcomings or damage, neither against the carrier, nor against the company LA BOUTIQUE DU BOIS S.A.S.  

2- Delay due to the carrier  

In the event of a delay in relation to the appointment date announced by the carriers, the Customer must first contact the carrier.

In the event of a significant delay, the Customer must contact LA BOUTIQUE DU BOIS S.A.S to open a dispute or investigation file to search for the package.

Delays independent of LA BOUTIQUE DU BOIS S.A.S and the carrier In the event of a strike by the postal services, carriers or any other exceptional event slowing down or preventing the delivery of parcels, the company LA BOUTIQUE DU BOIS SAS will make its best efforts to inform the Customer of the status of the shipment of the package, but cannot be held responsible for any delays caused.

Delivery times (departure) are given on a provisional basis. LA BOUTIQUE DU BOIS S.A.S strives to respect them. The company LA BOUTIQUE DU BOIS S .A S can make full or partial deliveries.

Delivery can only take place after the Customer has fulfilled their obligations to LA BOUTIQUE DU BOIS S.A.S, in particular payment.

In the event of non-compliance with the deadlines indicated, the Customer may not claim any compensation or order cancellation. However, in the event of a delay exceeding 90 days, the Customer may terminate his order, fifteen (15) days after the first presentation of a registered letter with acknowledgment of receipt putting the Company LA BOUTIQUE DU BOIS SAS in default to deliver, and remained unsuccessful during this period.  

Article XIV. Limitation - Disclaimer

1- Exclusion of the liability of the company LA BOUTIQUE DU BOIS S.A.S  

The company LA BOUTIQUE DU BOIS S.A.S declines all responsibility for the misuse of the products that the Customer has ordered. The company LA BOUTIQUE DU BOIS SAS is in no way responsible for the consequences resulting from: the storage of the Products in abnormal conditions or incompatible with their nature, their transformation, their varnishing, non-compliance with the instructions for consecutive assembly and disassembly of the products, loss or breakage of any part, in particular during unpacking and assembly, abnormal wear resulting from poor maintenance, poor protection of the wood or installation imperfect, swelling of the products due to water infiltration, shocks or inappropriate uses, temperatures or humidity levels.  

2- Time limits for complaints  

Any complaint based on the non-conformity of the products delivered or on an apparent defect must be sent within eight (8) days of receipt of the goods by registered mail with acknowledgment of receipt to the Company LA BOUTIQUE DU BOIS SAS after which no recourse cannot be addressed by the customer, as well as by a sub-purchaser or a contracting authority.

In any event, any complaint based on the non-conformity of the products delivered or an apparent defect must be notified by registered letter to the registered office of the Company LA BOUTIQUE DU BOIS SAS before the installation of the product (or its implementation : transformation, modification, etc.). Otherwise, the Products will be deemed to have been accepted and recognized as compliant. Consequently, no further recourse will be available against the Company LA BOUTIQUE DU BOIS S.A.S.

Any return request must give details of the reason for the return, the Customer must prove the existence of defects or anomalies concerning the products. LA BOUTIQUE DU BOIS S.A.S reserves the right to check the merits of the Customer's complaint, whatever the subject. No return of Product will be accepted without the prior written authorization of LA BOUTIQUE DU BOIS S.A.S.

In order to help a rapid resolution of the complaint, the Customer will provide Laboutiquedubois.com with any evidence necessary to verify the said non-compliance announced. In particular, he will provide one or more photos allowing LA BOUTIQUE DU BOIS S.A.S. to assess the situation (example photo with tape measure, photo with mason's ruler, etc.).

If LA BOUTIQUE DU BOIS S.A.S agrees to a return, the Customer must :

Send the product to LA BOUTIQUE DU BOIS S.A.S by prepaid transport ;

Provide the invoice number, the date of purchase of the product and any information enabling LA BOUTIQUE DU BOIS SAS to confirm that the supposed defect does not result from breakage, improper installation, poor maintenance, use under abnormal operating conditions, attempted modification or repair by the Customer or a third party ;

In the event of a return, this will necessarily relate to the complete order, even if it relates to several references sold separately on the Site.

Failing compliance with the conditions provided for in all of the above paragraphs, the Products will be deemed to comply and the responsibility of the Company LA BOUTIQUE DU BOIS S.A.S cannot be called into question.

In the event of proven non-compliance of the products, the defective products will be replaced - or if this is not possible they will be reimbursed - to the exclusion of any compensation for the benefit of the Customer.  

Article XV. Product Guarantee  

The Products offered for sale comply with the regulations in force in France.

Products modified, integrated or added by the Customer or any other person not authorized by the Company LA BOUTIQUE DU BOIS S.A.S.

Article XVI. Limitation of Liability

The responsibility of the company LA BOUTIQUE DU BOIS SAS is strictly limited to the value of goods recognized as non-compliant, defective and this without compensation of any nature whatsoever and for any reason whatsoever : damages (in particular based on indirect and immaterial damages : operating loss, loss of customer, internal and external costs, etc.), reimbursement of costs (in particular removal and refitting), etc.

The company LA BOUTIQUE DU BOIS S.A.S cannot be considered as responsible or in default for any delay or non-performance following the occurrence of a case of force majeure usually recognized by French case law.

In any event, LA BOUTIQUE DU BOIS S.A.S cannot be held liable for any damage resulting in particular from:

- use of the Product not in accordance with the recommendations and the rules of the art;

- normal wear and tear of the Product; - negligence on the part of the Customer;

- lack of maintenance on the part of the Customer; - the use of an invasive product by the Customer or by a third party having the effect of degrading the Product, in particular in the event of the use of a maintenance product not supplied by the Company LA BOUTIQUE DU BOIS SAS or not approved by LA BOUTIQUE DU BOIS SAS  

Article XVII. Other Website

Apart from the http://www.laboutiquedubois.com site, the Internet sites linked directly or indirectly to the http://www.laboutiquedubois.com site are not under the control of the LA BOUTIQUE DU BOIS SAS Company. Third party sites are provided as a convenience only and do not imply any warranty as to their content. Consequently, LA BOUTIQUE DU BOIS S.A.S assumes no responsibility for the information published on these sites.

Article XVIII. Computing and Freedom

The company LA BOUTIQUE DU BOIS SAS collects and processes personal data in accordance with the regulations in force on the protection of personal data, applicable in Europe and in France and in particular the provisions of the General Regulations on the Protection of Personal Data of April 27, 2016. (European regulation known as "RGPD").

The company LA BOUTIQUE DU BOIS S. A.S collects personal data as part of the performance of its contractual, legal obligations or its legitimate interest.

When registering the Customer or placing an order, or as part of other specific operations, the Company LA BOUTIQUE DU BOIS SAS offers visitors or customers to receive its newsletter, promotional offers, and / or to register to be informed of the holding of its "sales events".

The visitor or Customer can modify their subscription at any time through their personal account, or through the hypertext link at the bottom of the offers received by email.  

The Customer has the rights provided for by the General Regulations on the Protection of Personal Data of April 27, 2016 and in particular a right to limit processing, opposition, access, rectification, deletion and data portability personal information concerning him by writing to the following e-mail address : Company LA BOUTIQUE DU BOIS SAS - Sales department - Technoparc - 1, allée du Moulin Berger - 69130 ECULLY

To find out more, the Customer can consult the confidentiality policy on the website of the Company LA BOUTIQUE DU BOIS S.A.S.

The Customer may also obtain, at his own expense (reproduction cost), a copy of the personal data concerning him, as well as the information to which he is entitled under the aforementioned law.

In accordance with the regulations in force, his request must be signed and accompanied by a photocopy of an identity document bearing his signature and specify the address to which the reply must be sent. A response will then be sent to the customer within one (1) month following receipt of the request to exercise your rights with regard to the fight against fraud, see the fight against fraud clause above.

Customer data may also be transmitted to third-party companies that contribute to the purposes identified in our privacy policy, such as those responsible for the execution of orders, their delivery, the execution or the verification of payment.

The service providers of LA BOUTIQUE DU BOIS SAS have limited access to your data, as part of the performance of the service entrusted to them, and have a contractual obligation to use them in accordance with the provisions of the regulations applicable to the protection of personal data.

These data are kept for the duration of the commercial relationship, and as long as necessary in order to fulfill the contractual obligations of the Company LA BOUTIQUE DU BOIS SAS, to respect its legal obligations, and to satisfy the purposes described in its policy of confidentiality.

LA BOUTIQUE DU BOIS S.A.S reserves the right to collect data on the Customer, including through the use of cookies. The Customer is invited to configure his choices on this link.

Article XIX. Intellectual property

Anyone with an Internet site wishing to place a simple link on their site directing to the http://www.laboutiquedubois.com site must request authorization from LA BOUTIQUE DU BOIS SAS An authorization given by La Boutique du Bois.com SAS will in no case constitute an implicit affiliation agreement and will in no case be given definitively. At the request of LA BOUTIQUE DU BOIS S.A.S, this link must be removed. Any hypertext link to the http://www.laboutiquedubois.com site and using techniques such as "framing" or "in-line linking" is strictly prohibited.  

Article XX. Participation in the "Customer Realization Program"  

In order to promote the creativity of its visitors and animate the community of DIY enthusiasts who frequent the site, Laboutiquedubois.com offers its customers the opportunity to share their creations for free. By participating, said customers give way to LA BOUTIQUE DU BOIS S.A.S all rights to use photos, plans and other "step by step" descriptions. No remuneration may be demanded from customers in return for their participation in this section. laboutiquedubois.com is free to reward any particular participation as it sees fit.

Article XXI. Customer reviews, T & Cs
 

We comply with the Verified Reviews T & Cs for customer reviews posted on our site. For more details, we invite the Customer to directly consult the General Conditions of Use of the Verified-Reviews site.

Article XXII. Litigation

In the event of a dispute, only the Courts within the jurisdiction of Lyon (69000) will be competent, even in the event of summary proceedings and notwithstanding multiple instances or parties or warranty appeal.

All our sales are concluded under the general conditions of sale appearing on our site www.laboutiquedubois.com. All our products are sold under retention of title until full payment.  

Article XXIII. Eco-furniture

LA BOUTIQUE DU BOIS S.A.S is registered in the National Register of furnishing elements marketers under the number FR015243. This number guarantees that LA BOUTIQUE DU BOIS S.A.S, by joining Eco-Meubles, complies with the regulatory obligations incumbent on it in application of article L 541-10-1 10 ° of the Environmental Code. 

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